Privacy Policy (UK & EU – GDPR)
ClearTone Letters is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (EU GDPR).
This policy explains how we collect, use, and protect your personal data.
1. Data Controller
ClearTone Letters is the data controller responsible for your personal data.
If you have any questions about this policy or your data, you can contact us via the website.
2. Personal Data We Collect
We may collect and process the following personal data:
- Your name
- Your email address
- Details you provide about your situation
- Any other information you choose to include in your request
We collect only what is necessary to provide the writing service.
3. Lawful Basis for Processing
Under GDPR, we process your personal data on the basis of:
Contract — because you request and pay for a service, and we must process your data to deliver it.
4. How Your Data Is Used
Your personal data is used only to:
- Write your letter
- Communicate with you
- Deliver your completed letter
- Provide any agreed revisions
Your data is not used for marketing and is not shared with third parties.
5. Sharing of Data
ClearTone Letters does not sell, rent, or share your personal data with third parties, except:
- where required by law
- or where necessary to process payments (e.g. Stripe or Wise)
These payment providers act as separate data controllers for your payment details. ClearTone Letters does not store or access your card or banking information.
6. Data Storage and Security
We store your data securely and take reasonable steps to protect it from unauthorised access, loss, or misuse.
Access to your data is limited to what is necessary to provide the service.
7. Data Retention
We retain your personal data only for as long as necessary to:
- complete your order
- provide revisions
- handle any follow-up queries
After this, your data may be deleted in the normal course of business.
8. Your Rights Under GDPR
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Request restriction of processing
- Object to processing
- Request data portability
You can exercise these rights by contacting us through the website.
9. Complaints
If you believe your data has been handled improperly, you have the right to lodge a complaint with your local data protection authority, including the UK Information Commissioner’s Office (ICO) or your EU supervisory authority.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be published on this page.
ClearTone Letters treats your personal information with discretion and respect.
Your data is used only to provide the service you request — nothing more.
Cookies
ClearTone Letters uses only essential cookies required for the website to function correctly.
These cookies may be used to:
- allow the website to load properly
- enable form submission
- support security and payment processing
We do not use cookies for:
- advertising
- tracking
- profiling
- or behavioural analytics
You are not required to accept marketing or tracking cookies, because none are used.
Third-party services such as payment processors (e.g. Stripe) may set their own cookies when processing payments. These are governed by their respective privacy policies.
By using this website, you agree to the use of essential cookies necessary for its operation.