Frequently Asked Questions
What types of letters do you write?
ClearTone Letters writes professional correspondence for everyday but important situations where tone, clarity, and credibility matter. Common examples include:
- Employer letters
Grievances, formal responses, requests, disciplinary replies, resignations, and workplace correspondence. - Landlord and estate agent letters
Rental enquiries, requests, clarifications, complaints, and general tenancy-related correspondence. - Letters to councils and public bodies
Requests for information, explanations, appeals (non-legal), and formal complaints. - Utility and service provider letters
Billing disputes, account issues, service complaints, payment requests, and clarifications. - Financial and administrative letters
Correspondence with banks, insurers, pension providers, and similar organisations. - General formal correspondence
Any situation where a clear, measured, and professional letter is required.
Each letter is written individually and tailored to your situation.
What situations is ClearTone Letters most useful for?
Our service is particularly helpful when:
- the matter feels stressful or high-stakes
- you want to sound calm and credible rather than emotional
- you’re unsure how to structure a formal letter
- you want your message to be taken seriously
ClearTone Letters focuses on clarity and tone rather than argument or confrontation.
Do you write legal letters or provide legal advice?
No. ClearTone Letters provides professional writing assistance only.
We do not:
- give legal advice
- represent clients
- draft legal documents
- provide opinions on legal rights or outcomes
If you need legal advice, you should consult a qualified professional.
How long will my letter be?
The standard fee of £19 covers one professionally written letter of up to one A4 page (approximately 400–500 words).
If a longer or multi-part letter is genuinely required, this can be discussed separately.
How long does it take to receive my letter?
Most letters are delivered by email within 24 hours.
If a faster turnaround is needed, this can sometimes be arranged.
Will the letter be personalised to my situation?
Yes. Every letter is written from the information you provide and tailored to your circumstances and intended outcome. We do not use generic templates.
Can I request changes?
Yes. One revision is included with every letter to ensure the tone and content are right for you.
Can you write on my behalf?
Yes. Letters can be written as if from you, or clearly stated as written on your behalf, depending on your preference.
What if I’m not sure what to say?
That’s very common. The order form is designed to guide you through the key points. If something is unclear, we’ll focus on presenting the relevant facts clearly and appropriately.
What kinds of letters will you not write?
ClearTone Letters does not write:
- threatening or abusive correspondence
- dishonest or misleading letters
- content intended to harass or intimidate
- legal threats or pseudo-legal documents
The service is built around calm, professional communication.
Is this service confidential?
Yes. All information provided is treated as confidential and used solely for the purpose of writing your letter.
Why should I use ClearTone Letters instead of a template or AI tool?
Templates and automated tools often miss tone, context, and judgment. ClearTone Letters focuses on how institutions actually read and respond, producing correspondence that sounds measured, human, and credible.